I changed the scaling for the laptop screen to 100% to match with the external monitor, then restarted the laptop. So, I went into the display setting in Windows and saw that Windows had set the scaling for the laptop screen to 125% (recommended by Windows), while on the external monitor, the scaling was at 100%. I tried many things like you did to no avail, till I read on the Citrix forum about the Citrix software not working well with multiple monitors having different DPI. In our case, the mouse pointer became erratic and the engineer could not control the movement or make selection with the pointer.

I know it's not the same model as yours, but I think your problem may be caused by the same thing. I setup laptops for field engineers who use the Citrix clients to log into their job management server, and we encountered a similar issue when we deployed the Lenovo Thinkpad E540 (Win 10 Pro 64). Wireless : Intel Dual Band Wireless AC(2x2) 8265, Bluetooth Version 4.1.Power Cord : 90W AC Adapter (3pin) - Australia, New Zealand.Front Battery : 4 Cell Li-Cyllinder Battery 41WH.Second Hard Drive : 256GB SSD PCIe-NVMe OPAL2.0.Pointing Device : UltraNav (TrackPoint and ClickPad) without Fingerprint Reader.Keyboard : Keyboard with Number Pad - English.Graphics : NVIDIA GeForce GTX 950M 2GB GDDR5.

Display Panel : 15.6' FHD(1920x1080) IPS LED Blacklight AntiGlare Black.Operating System Language : Windows 10 Pro 64 English.Processor : Intel Core i7-7500U Processor (4M Cache, up to 3.50 GHz).Tried other PC/Laptop running windows 10 ( It works fine there)Ĭan you please advise on what should I do next as I need to get this fixed as soon as possible. Tried different browsers to start the sessionĨ. Tried with different screen resolutionsħ. This is what I have done so far but nothing has helped.ġ. However, the same things works on my old windows 7 dell laptop. However, when I uses the citrix receiver the connection to work PC it connects but freezes after couple of clicks and becomes un-responsive I have bought a lenovo laptop last month for the sole purpose of wrok from home.

Download citrix receiver 4.6